Automated Voice Messaging (AVM) is one of the most flexible, interactive and effective digital communication strategies available. Due to the high priority and immediacy of a phone call, AVM allows you to get a branded and relevant message to your customer in a personalised manner, at scale. Capacity of reach is far greater than through traditional telemarketing and lower cost per interaction. If required in specific campaigns, ZETZ provides the ability to connect customers with traditional agents once their response has been indicated in order for the desired outcome to be fully utilised.
Examples of AVMs that ZETZ provides include:
• Straight forward Outbound AVM – these are one-way voice messages which can be personalised with no interaction capability added
• Interactive AVM – this adds a more basic level of interaction to outbound voice messages with customer keypad input responses and guide customers to take particular action.
• More complex AVM – this incorporates keypad interactive responses with unlimited options and add transfers to internal or third party systems
• Reverse blind transfer – this is an automatic call back to customer hang ups. ZETZ can display an alternate CLI with an instant agent connect.
Solutions we offer which utilise our AVM platform include debt collection as well as lead generation.
Complimentary to being able to execute campaigns, ZETZ is also able to supply data which is specific to your target audience.